Refund policy

Return and Refund Policy for fyndit

  1. Overview

At fyndit, we are committed to providing a smooth and reliable shopping experience. This Return and Refund Policy explains the conditions under which customers may request a return, exchange, or refund for products purchased through our website.

  1. Return Period

You may request a return or exchange within 7 days from the date you receive your order.

  1. Eligible Returns

We accept returns for both defective and non-defective products.

To be eligible for a return, the product must:

• Be returned within 7 days of delivery
• Be in new and unused condition
• Be in its original packaging
• Include all original accessories, parts, and components
• Not show signs of misuse, accidental damage, or improper handling

  1. Return Process

To request a return or exchange:

  1. Contact us using the contact information available on our website.

  2. Provide your order details and the reason for the return.

  3. Our customer support team will provide you with the necessary return instructions.

  4. Return the product using the provided return method.

  5. Once we receive and inspect the product, we will notify you regarding the approval of your return, exchange, or refund.

  6. Return Method and Fees

Returns are accepted by mail or through the return delivery method provided by our customer support team.

A return label is provided at no additional cost for eligible returns.

Return shipping is free for eligible returns.

There are no restocking fees.

  1. Exchanges

We accept exchanges within 7 days of delivery.

Products requested for exchange must meet the same eligibility requirements outlined in this policy.

If the requested replacement product is unavailable, we may offer a refund or another suitable solution.

  1. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

After verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.

  1. Non-Defective Products

You may also return a non-defective product within 7 days of delivery, provided that it remains new, unused, and in its original packaging with all included accessories and components.

  1. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method or another agreed refund method.

Partial refunds may apply when only part of an order is eligible for a refund.

  1. Refund Processing Time

Approved refunds are processed within 7 days after we receive and inspect the returned product.

Depending on the payment method or financial institution, additional time may be required for the refunded amount to appear in your account.

  1. Non-Refundable Items

There are no non-refundable items unless clearly stated on the product page or during a specific promotion before purchase.

  1. Return or Refund Denial

We reserve the right to refuse a return, exchange, or refund when:

• The return request is made after the 7-day return period
• The product has been used, misused, or damaged by the customer
• The product is missing original parts, accessories, or packaging
• The returned product does not meet the eligibility requirements described in this policy

  1. Promotions

Certain promotions may include specific return or refund conditions.

If special conditions apply, they will be clearly communicated at the time of purchase.

  1. Shipping Area

fyndit currently sells and delivers products within Lebanon only.

International orders are not accepted.

  1. Contact Information

For return, exchange, or refund requests, please contact us using the contact information available on our website.

Our customer support team will provide you with the appropriate return instructions and assistance.