Refund policy

Refund Policy
Return and Refund Policy for Fyndit

1. Overview

At Fyndit, we are committed to ensuring customer satisfaction and protecting against fraud. We want you to have a hassle-free shopping experience. This Return and Refund Policy outlines the terms and conditions under which you may request a return or refund for products purchased on our website.

2. Return Period

You may request a return within 7 days of receiving your order.

3. Return Options

Return options depend on the specific circumstances:

A. Return Process:

If you are not satisfied with your purchase and wish to return a product, please follow these steps:

Contact us through one of the following methods to initiate the return process:

* Call our mobile number listed on the website.
* Message us on our official social media channels.
* Fill out the "Contact Us" form on our website.
* Email us at [fynditlb@gmail.com](mailto:fynditlb@gmail.com)
* Provide a reasonable explanation of the reason for the return.

Our team will guide you through the return process, including packaging instructions and the return address.

Once we receive the returned product and inspect it to ensure it meets the eligibility criteria (see Section 4), we will process your return.

B. Refund Process:

If your return request is approved, we will process the refund based on the following conditions:

Full Refund: If the issue with the product is our fault or if it arrives damaged during delivery.

Partial Refund: In some cases, we may offer a partial refund if only a portion of the order is eligible for a refund.

4. Eligibility Criteria

To be eligible for a return and refund, the following conditions must be met:

* The product must be in its original working condition and visible condition, as verified by our records when it left our store.
* You must provide a reasonable explanation of the issue you faced with the product.

5. Non-Refundable Items

There are no non-refundable items unless explicitly stated at the time of purchase.

6. Refund Processing Time

We strive to process refund requests within 7 days of receiving your return. However, it may take some time for the refund to appear in your account, depending on your payment method and financial institution.

7. Denial of Return or Refund

We reserve the right to deny a return or refund request if:

* The product has been damaged due to mishandling or misuse by the customer.
* The product was damaged or lost after being delivered to you.

8. International Orders

Please note that we only sell and ship our products within Lebanon. International orders are not accepted.

9. Special Promotions

During certain occasions or promotions, we may offer extended return and refund periods. Please check the specific terms and conditions of those promotions for details.

10. Damaged or Defective Items

If a product is damaged or defective, we will accept the return and provide a full refund or replacement, as per your preference.

11. Contact Information

For any return or refund-related inquiries or assistance, please contact us using the contact information provided on our website or email us at [fynditlb@gmail.com](mailto:fynditlb@gmail.com).